When will my order arrive?
The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it. If you wish to add an item to your order, cancel, or modify it in any way, you must reach out to us on the same day your order was processed before 3 pm EST. If you would like to know when your Pre-Order, Backorder, or Kickstarter order will ship, click here.
| UNITED STATES | ||
| USPS Ground | 10-20 business days (PO Box or APO/FPO only) | |
| FedEx Ground | 3-5 business days (Cannot ship to PO Boxes) | |
| FedEx Express 2-Day | 2 Business Days (Cannot ship to PO Boxes) |
|
| FedEx Express Overnight | 1 Business Day (Cannot ship to PO Boxes) | |
| INTERNATIONAL | ||
| FedEx International Priority | 2-3 Business Days (Cannot ship to PO Boxes) *customs clearance not included in the timeframe |
| *above timelines reflect only orders placed on or after June 10th, 2019, 10 am PST. |
What if I need to change my delivery address after it has already shipped?
If for any reason you need to change your delivery address after your order has been dispatched you can do this easily by creating an account through FedEx's Delivery Manager service. Click here to sign up. *Please note that there may be additional fees for requesting a change of address. You can always request your order be held at a FedEx location for no additional charge.
Can I request a hold for pickup on my parcel?
Yes! This service is completely free if you sign up for FedEx's Delivery Manager. Click here to sign up and request a hold for your parcel.
I chose expedited shipping, will it ship today?
Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 3 pm EST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.
Will my order ship today?
Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 3 pm EST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.
What does the term “business days” mean?
Business days mean working days, Monday through Friday. Saturdays, Sundays, and holidays do not count as shipping days.
Do you offer gift messages?
Unfortunately, we're unable to add personalized gift messages to any order at this time. However, the packing slip inside of the parcel will not contain any pricing information so you can send your gift with reassurance.