When will my order arrive?

The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it. If you wish to add an item to your order, cancel, or modify it in any way, you must reach out to us on the same day your order was processed before 3 pm EST. If you would like to know when your Pre-Order, Backorder, or Kickstarter order will ship, click here. 

What if I need to change my delivery address after it has already shipped?

If for any reason you need to change your delivery address after your order has been dispatched you can do this easily by creating an account through FedEx's Delivery Manager service. Click here to sign up. *Please note that there may be additional fees for requesting a change of address. You can always request your order be held at a FedEx location for no additional charge. 

Can I request a hold for pickup on my parcel?

Yes! This service is completely free if you sign up for FedEx's Delivery Manager. Click here to sign up and request a hold for your parcel. 

I chose expedited shipping, will it ship today?

Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 3 pm EST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival. 

Will my order ship today?

Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 3 pm EST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.

What does the term “business days” mean?

Business days means working days, Monday through Friday. Saturdays, Sundays, and holidays do not count as a shipping day.

Do you have any shipping guarantees? 

Yes, we do! Read more about our Trip Guarantee here.