When will my order arrive?
The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it. Please keep in mind, once an order is placed you can no longer cancel or modify it. If you wish to add an item to your order, you must proceed with placing a new one. If you wish to cancel your order, you must follow our standard return policy which can be found here. If you would like to know when your Pre-Order, Backorder, or Kickstarter order will ship, click here.
Here’s what you can expect:
| UNITED STATES | ||
| DHL Ground | 5-8 Business Days | |
| DHL Express | 2 Business Days (Cannot ship to PO Boxes) | |
| FedEx Next Day | 1 Business Day (not available for Alaska and Hawaii & cannot ship to PO Boxes) | |
| INTERNATIONAL (Rest of World) | ||
| DHL Standard | 7-15 Business Days | |
| DHL Express | 4-8 Business Days |
| |
International Delivery Times:
Orders typically take 5-10 business days to reach international destinations, but can sometimes take a bit longer depending on customs delays.
I chose expedited shipping, will it ship today?
Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 1 pm EST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.
Will my order ship today?
Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 1 pm EST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.
What does the term “business days” mean?
Business days means working days, Monday through Friday. Saturdays, Sundays, and holidays do not count as a shipping day.
Do you have any shipping guarantees?
We’re so sorry, but we cannot guarantee that your order will arrive by a specific date. When customers have a tight deadline, especially one that is coming soon, we always suggest that you order well in advance because we do not guarantee orders arrive by a certain date.