When will my order arrive?

The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it. If you wish to add an item to your order, cancel, or modify it in any way, you must reach out to us on the same day your order was processed before 3 pm EST. If you would like to know when your Pre-Order, Backorder, or Kickstarter order will ship, click here

Here’s what you can expect:
UNITED STATES    
USPS SmartPost 10-20 business days   (PO Box or APO/FPO only)  
Ground 3-5 business days   (Cannot ship to PO Boxes)  
Standard 2-5 Business Days    (Cannot ship to PO Boxes)
 
FedEx Express Overnight 1 Business Day     (Cannot ship to PO Boxes)  
INTERNATIONAL  
FedEx International Priority 2-3 Business Days  (Cannot ship to PO Boxes)
*customs clearance not included in the timeframe
 
*above timelines reflect only orders placed on or after June 10th, 2019, 10 am PST. 
Parcels shipped with express ship methods may take longer than the projected timeline displayed during checkout to arrive due to high shipment volume in relation to COVID-19 and cannot be guaranteed. Any express delays will not be eligible for a refund at this time. Due to current circumstances, it is our highest priority to do our part to ensure the health and safety of our customers. Our shipping partner and fulfillment center, FedEx, are working diligently to follow best practices and protocols to ensure your gear is delivered safely while COVID-19 is in effect. To read more, please click here.
 

Order Processing Times

Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 3 pm EST for all orders, including expedited shipping methods.  Any orders placed after these timeframes or during a holiday will be processed the next business day, which adds one business day to the estimated arrival. 

Shipment Origin

All of our shopmoment.com orders are shipped from our FedEx warehouse in Fontana, CA. All used/open box products are shipped from our warehouse in Woodinville, WA. 

Refused or Returned Deliveries

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or marked as undeliverable, the order will be refunded to you less the original shipping costs. Moment reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

*Please keep in mind that original shipping costs and import duties/taxes are non-refundable for international shipments.

Change of Address

If for any reason you need to change your delivery address after your order has been dispatched you can do this easily by creating an account through FedEx's Delivery Manager service. Click here to sign up. *Please note that there may be additional fees for requesting a change of address. You can always request your order be held at a FedEx location for no additional charge. 

Request Parcel Hold or Pickup

Yes! This service is completely free if you sign up for FedEx's Delivery Manager. Click here to sign up and request a hold for your parcel. 

Business Days

Business days mean working days, Monday through Friday. Saturdays, Sundays, and holidays do not count as shipping days.

Gift Messaging

Unfortunately, we're unable to add personalized gift messages to any order at this time. However, the packing slip inside of the parcel will not contain any pricing information so you can send your gift with reassurance. 

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