When can I expect my order?
The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it.
Here’s what you can expect:
|USPS Ground||7-10 Business Days|
2-4 Business Days (not available for Alaska and Hawaii)
2 Business Days (not available for Alaska and Hawaii)
|FedEx Next-Day||1 Business Day (not available for Alaska and Hawaii)|
|Standard Ground||5-7 Business Days|
|Canada Express||3-5 Business Days|
|Ground||4-10 Business Days|
International Delivery Times: Orders typically take 4-10 business days to reach international destinations, but can sometimes take as long as 3-4 weeks.
Do you have any shipping guarantees?
We're so sorry, but we cannot guarantee that your order will arrive by a specific date. When customers have a tight deadline, especially one that is coming soon, we always suggest order well in advance because we do not guarantee orders arrive by a certain date.
I chose expedited shipping, will it ship today?
Orders are shipped daily Monday – Friday. If you placed an order before the shipping deadline –
Why hasn't my Pre-Order shipped?
If you have a pre-order item in your order, the whole order will ship as soon as the pre-order item gets in stock. We aim to ship pre-orders as soon as possible, and in some cases, we are able to ship
Why is my order Back-Ordered?
If you have a back-order item in your order, the whole order will ship as soon as the back-order item gets in stock. Backorders are shipped on a first come first serve basis. For more information on specific products and ship dates, refer to this article
Can I split my Pre-Order or Back-Order to ship sooner?
If you'd like, we can remove and refund the pre-ordered item manually, then you can feel free to place another order with the removed items at your earliest convenience. If you'd like to move forward with this option, contact us.
What does the term "business days" mean?
Business days means working days, Monday through Friday. Saturdays, Sundays, and holidays do not count as a shipping day.