Sale FAQs
How long will it take for my order to arrive?
The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it. If you wish to add an item to your order, cancel, or modify it in any way, you must reach out to us on the same day your order was processed before 3 pm EST. If you would like to know when your Pre-Order, Backorder, or Kickstarter order will ship, click here.
| UNITED STATES | ||
| USPS Ground | 10-20 business days (PO Box or APO/FPO only) | |
| FedEx Ground | 3-5 business days (Cannot ship to PO Boxes) | |
| FedEx Express 2-Day | 2 Business Days (Cannot ship to PO Boxes) | |
| FedEx Express Overnight | 1 Business Day (Cannot ship to PO Boxes) | |
| INTERNATIONAL | ||
| FedEx International Priority | 2-3 Business Days (Cannot ship to PO Boxes) *customs clearance not included in timeframe |
What is your holiday return and gift exchange policy?
Extended holiday return window, all orders placed in November and December may be returned through January 31st, 2020. If you need to start a return, click here.
Do you offer gift messages?
Unfortunately, we're unable to add personalized gift messages to any order at this time. However, the packing slip inside of the parcel will not contain any pricing information so you can send your gift with reassurance.