What to do if my order is returned to sender?

Due to current circumstances, it is our highest priority to do our part to ensure the health and safety of our customers. Our shipping partner and fulfillment center, FedEx, are working diligently to follow best practices and protocols to ensure your gear is delivered safely while COVID-19 is in effect. To read more, please click here.
So sorry your order failed delivery and returned to our warehouse. The easiest way to resend your order is to have you place a new one. This way we don't make errors trying to manually make you an order or trade several emails trying to get everything we need. 

Please reach out to us with your order number so that we can refund your order. Keep in mind we get charged return shipping charges when the order doesn't arrive. We are eating some of these costs for you so hopefully, you're able to make a new order and get the gear. We would hate to see you leave.

*Please keep in mind that original shipping costs and import duties/taxes are non-refundable. 

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