When will my order ship?

The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it.

Here’s what you can expect:

UNITED STATES
USPS Ground 7-10 Business Days
FedEx Ground 3-5 Business Days
FedEx Express 2 Business Days (not available for Alaska and Hawaii)
FedEx Next Day 1 Business Day (not available for Alaska and Hawaii)
CANADA
Standard Ground 5-7 Business Days
Canada Express 3-5 Business Days
INTERNATIONAL 
Standard (via local carriers) 4-10 Business Days (qualifies by different countries)
UPS Standard  7-15 Business Days (qualifies by different countries)
UPS Express 4-7 Business Days (qualities by different countries)

Will my order ship today?

Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline –  12:30pm  EST for orders to the United States and Canada, and 5:00 EST for orders to other countries – are shipped same business day. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.


When will my Pre-Order ship?

We aim to ship pre-orders as soon as possible, and in some cases, we are able to ship  before the estimated ship date and get orders out faster. However, due to the nature of launching a new product, some delays may occur with manufacturing. Please note that pre-orders are shipped on a first come first serve basis so the sooner you get the order in the sooner your order will ship. 

Filter Mount Spring 2018  
Freefly Movi Spring 2018  

When will my Back-Order ship?

Backorder restock dates are usually updated on the product page, checkout page and on your shipping invoice sent via email after the order has been placed. If there are further delays, updates will be sent to those affected. Please note that back-orders are shipped on a first come first serve basis so the sooner you get the order in the sooner your order will ship. We offer no guarantees on when your order will ship but try our best to meet the published timeline. 

Product Location Date back in stock    
Lens Pen Outside of US/Canada March 7th-21st     
 
New Wide Lens Everywhere February 26th-March 19th
New Tele Lens Everywhere March 5th-26th
Travel Case Outside of US/Canada End of March 2018

*NOTE - Backorder dates are published as a sliding window. The date may change on our site for NEW orders. If you made an existing order, the date window you saw at the time of ordering still applies.

What does the term “business days” mean?

Business days means working days, Monday through Friday. Saturdays, Sundays, and holidays do not count as a shipping day. 

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