When will my order ship?

The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it. Please keep in mind, once an order is placed you can no longer cancel or modify it. If you wish to add an item to your order, you must proceed with placing a new one. If you wish to cancel your order, you must follow our standard return policy which can be found  here

Here’s what you can expect:

UNITED STATES
DHL Ground 5-8 Business Days
DHL Express 2 Business Days (Cannot ship to PO Boxes)
FedEx Next Day 1 Business Day  (not available for Alaska and Hawaii & cannot ship to PO Boxes)
INTERNATIONAL (Rest of World)
DHL Standard  5-10 Business Days
UPS Standard  7-15 Business Days
UPS Express 4-7 Business Days  (Cannot ship to PO Boxes)
International Delivery Times: Orders typically take 5-10 business days to reach international destinations, but can sometimes take a bit longer depending on customs delays. 

I chose expedited shipping, will it ship today?

Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 2 pm EST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.

Will my order ship today?

Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 2 pm EST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.


When will my Pre-Order ship?

We aim to ship pre-orders as soon as possible, and in some cases, we are able to ship before the estimated ship date and get orders out faster. However, due to the nature of launching a new product, some delays may occur with manufacturing. Please note that pre-orders are shipped on a first come first serve basis so the sooner you get the order in the sooner your order will ship. 


RŌV MOBILE TRAVELLER
Early August 2018
ROV Phone Mount Early August 2018
VideoMic Me-L
Late July 2018
Battery Photo Case iPhone X
September 2018
Universal Gimbal Counterweight August 1 - 3rd 2018
Anamorphic Lens October 2018

When will my Back-Order ship?

Backorder restock dates are usually updated on the product page, checkout page and on your shipping invoice sent via email after the order has been placed. If there are further delays, updates will be sent to those affected. Please note that back-orders are shipped on a first come first serve basis so the sooner you get the order in the sooner your order will ship. We offer no guarantees on when your order will ship but try our best to meet the published timeline. 

Product Date back in stock  
iPhone 6 Plus Photo Case Black August 8th - 12th
iPhone 6 Plus Photo Case Walnut
August 8th - 12th 
iPhone 7/8 Photo Case Black July 20 - 24th 
62MM CPL Filter - NXT CIR-PL 62MM
July 19th - 23rd

When will my Kickstarter order ship?

Kickstarter orders are first prioritized by backer level, then by the order in which they were placed. For information on ship dates, we just announced a new Kickstarter update which you can view here.


Can I split my Pre-Order or Back-Order to ship sooner?

If you'd like, we can remove and refund the pre-ordered item manually, then you can feel free to place another order with the removed items at your earliest convenience. If you'd like to move forward with this option,  contact us

*NOTE - Backorder dates are published as a sliding window. The date may change on our site for NEW orders. If you made an existing order, the date window you saw at the time of  ordering  still applies


Do you have any shipping guarantees?
We're so sorry, but we cannot guarantee that your order will arrive by a specific date. When customers have a tight deadline, especially one that is coming soon, we always suggest that you order well in advance because we do not guarantee orders arrive by a certain date.

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What does the term “business days” mean?

Business days means working days, Monday through Friday. Saturdays, Sundays, and holidays do not count as a shipping day. 

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