Free Shipping
We offer free ground shipping on orders over $98 in the US. Most shipments are delivered within 2-3 days for over 90% of orders on average. Certain locations and items do not qualify for free shipping, and certain oversize items like backpacks may require an additional shipping charge. All shipping timelines are estimates and while over 90% of orders arrive on time, it does depend on location and customs clearance timeframes. To learn more about countries that do not qualify for free shipping, click here.
Parcels shipped with express ship methods may take longer than the projected timeline displayed during checkout to arrive due to high shipment volume and cannot be guaranteed. Any express delays will not be eligible for a refund at this time.
Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline ship out the same day you order before 12 pm PST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.
What does the term business days mean?
Business days mean working days, Monday through Friday. Saturdays, Sundays and postal holidays do not count as a shipping day.
There are a few shipping limitations on certain products which can be found on the corresponding product page.*
What if I need to change my delivery address after it has already shipped?
If for any reason you need to change your delivery address after your order has been dispatched you can do this easily by creating an account through FedEx's Delivery Manager service. Click here to sign up. *Please note that there may be additional fees for requesting a change of address. You can always request your order be held at a FedEx location for no additional charge.
Can I request a hold for pickup on my parcel?
Yes! This service is completely free if you sign up for FedEx's Delivery Manager. Click here to sign up and request a hold for your parcel.