How fast is free shipping?
We offer free ground and standard shipping worldwide on orders over $49 in the US and free on orders over $149 internationally. Most shipments are delivered within 2-3 days for over 90% of orders on average. Certain locations and items do not qualify for free shipping, and certain oversize items like backpacks may require an additional shipping charge. All shipping timelines are estimates and while over 90% of orders arrive on time, it does depend on location and customs clearance timeframes. To learn more about countries that do not qualify for free shipping, click here.
Free Global Shipping
Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline ship out the same day you order before 12 pm PST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.
Some countries do not qualify for free shipping, and certain oversize items like backpacks also do not qualify for free shipping. See our full list of supported countries and which qualify for free shipping here.
What does free returns mean?
We care about the way things are made and we love what we have created at Moment. We think you’ll love it too. However, we know things aren’t always meant to be. We do not charge any additional fees for returns or exchanges. For international returns, we provide a FedEx prepaid label for your return. Please keep in mind that $15.00 USD will be deducted from your total refund. Any original shipping costs and import/duty taxes are non-refundable.
To begin a return request, click here.
What does the term business days mean?
Business days mean working days, Monday through Friday. Saturdays, Sundays and postal holidays do not count as a shipping day.
There are a few shipping limitations on certain products which can be found on the corresponding product page.*
What if I need to change my delivery address after it has already shipped?
If for any reason you need to change your delivery address after your order has been dispatched you can do this easily by creating an account through FedEx's Delivery Manager service. Click here to sign up. *Please note that there may be additional fees for requesting a change of address. You can always request your order be held at a FedEx location for no additional charge.
Can I request a hold for pickup on my parcel?
Yes! This service is completely free if you sign up for FedEx's Delivery Manager. Click here to sign up and request a hold for your parcel.