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Have questions about placing an order?

  • I'm having trouble with checkout.
  • Can I change my order?
  • When will my pre-order, backorder, or Kickstarter order ship?
  • Can I cancel my order?
  • How can I track my order?
  • How do international customs work?
  • Do you have any sales?
  • I forgot to use my coupon code, can I apply it after?
  • My order has been flagged for fraud check, what does this mean?
  • Do you sell anywhere else?
  • Do you accept Apple Pay and PayPal?
  • Do you ship to APO or PO Box addresses?
  • A product's price dropped - can I get reimbursed?
  • Kickstarter FAQs
  • When will my order arrive?
  • Where can I read reviews of Moment?
  • How does your lifetime warranty work?
  • How good is your service?
  • How do I return or exchange my order?
  • Sale FAQs

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