How does your warranty work?
In simple terms, we offer a lifetime warranty that covers your Moment products from any manufacturing flaws or defects. It does not cover damages from accidents or misuse.
Learn more about our warranty covers here: Moment Lifetime Guarantee
How do I submit a warranty claim?
- Send an e-mail to hello@shopmoment.com or contact us here
- If you purchased directly from our site please provide one of the following in your e-mail: Order number, e-mail used for the order, or first and last name of the recipient.
- If you purchased from a verified reseller (such as B&H, Amazon, Freefly, Google, etc) please provide a copy of your receipt as an attachment in your e-mail
- Attach photos or videos of the product and feedback on the issues you are experiencing
- If your issue is covered by its warranty, our Gear Guides will respond with an option to replace** or refund* your item(s) back to your original form of payment
*Please note, if you purchased the product from a verified reseller, we will only be able to offer a replacement or Moment Member Credits since payment was collected by the reseller and not Moment directly. Only purchases made through our Amazon Marketplace (purchased from Moment, Inc.) will have the additional option for a refund.
**Please note, for international customers with eligible warranty claims, we will be refunding or issuing Moment Member Credits (if purchased from a verified reseller) the original purchase price of the item(s) instead of a replacement. Original shipping costs, import/duty, and customs fees will not be refunded.
Outside Retail Warranty
If you have bought Moment products from one of our certified outside retail vendors please provide proof of purchase to our customer support team.
Please make sure to include your proof of purchase from Moment when reaching out to the third-party brands below for any warranty claims.