How does your warranty work?
In simple terms, we offer a 2-year warranty that covers your Moment products from any manufacturing flaws or defects. It does not cover damages from accidents or misuse.
Two-year manufacturing warranty for all Moment-made products.
What It Generally Covers
Defects in the original product assuming you are using the product in the manner it was designed.
All Used Sales are final. No returns are offered on Open Box Gear. However, you are still applicable for a 12-month warranty with Moment Open Box Gear.
Purchases made via Amazon must be bought directly from our Amazon shop (Moment, Inc.) to qualify for a warranty replacement or refund. If the product is Moment branded but purchased through an individual seller or from Amazon Services LLC., this product does not fall under our warranty coverage.
What It Generally Does NOT Cover
You altering, modifying, or destroying the product taking actions that aren’t typical of mobile photography. We do not cover warranties where the purchase was made outside of our verified resellers' such as Amazon (must be sold by Moment, Inc.), B&H, Adorama, Unique Photo, Apple, Google, Nomad Goods Inc, and Freefly Systems.
How do I submit a warranty claim?
- Send an e-mail to firstname.lastname@example.org or contact us here
- If you purchased directly from our site please provide one of the following in your e-mail: Order number, e-mail used for the order, or first and last name of the recipient.
- If you purchased from a verified reseller (such as B&H, Amazon, Freefly, Google, etc) please provide a copy of your receipt as an attachment in your e-mail
- Attach photos of the product and feedback on the issues you are experiencing
- Our Gear Guides will respond with an option to replace** or refund* your item(s) back to your original form of payment
*Please note, if you purchased the product from a verified reseller, we will only be able to offer a replacement since payment was collected by the reseller and not Moment directly. Only purchases made through our Amazon Marketplace (purchased from Moment, Inc.) will have the additional option for a refund.
**Please note, for international customers with eligible warranty claims, we will be refunding the original purchase price of the item(s) instead of a replacement. Original shipping costs, import/duty, and customs fees will not be refunded.
Outside Retail Warranty
If you have bought Moment products from one of our certified outside retail vendors please provide proof of purchase to our customer support team.
Please make sure to include your proof of purchase from Moment when reaching out to the third-party brands below for any warranty claims.