How does free shipping and returns work?

Our goal is to make it as simple as possible for you to find the right photo, video, and travel gear for you. That's why we made our ground and standard shipping options free worldwide and offer free 3-day returns. There are a few limitations on certain products, so here are all the details if you're curious.

Free Global Shipping

Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline ship out the same day you order– 1 pm EST for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival. 

The only products not eligible for free shipping are any battery products shipping internationally. These need to go on a plane, and in recent years anything with a battery has been classified as dangerous goods and requires specific ship methods to transport.

Free 30-day Returns

We care about the way things are made and we love what we have created at Moment. We think you’ll love it too. However, we know things aren’t always meant to be.

If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery for a full refund of the purchase price. All returned items should be in their original condition. Any shipping costs are not refundable.

If you're in the US, we'll provide a return shipping label for you. If you're outside the US, we'll provide simple instructions to return through the carrier of your choice.

Still need help? Contact Us Contact Us