Lessons - FAQ

Refunds

We want you to be satisfied with your purchase, but we also value the work creators have put into these lessons, therefore, our policy is set to protect both students and creators.
You can request a refund for all lessons up to 48 hours after purchase, as long as no more than 10% of the course has been viewed. If more than 10% of the course has been viewed, no refunds will be made.
We recommend contacting us for assistance if you experience any issues receiving or accessing our products at hello@shopmoment.com

Certificates of Completion

If you would like a letter or certificate in order to show that you have completed an online lesson, you may request one at hello@shopmoment.com

Can I watch the course again if I've already completed it?

Yes, you can! Want to watch it 1,000 times? Go ahead! Skip forward, rewind; once you've purchased the course, you will retain access to all the sections and downloadable content. 

Can I download/watch the lessons offline?

Unfortunately, we cannot offer downloadable/offline access at this time.

I'm having trouble accessing the content, what do I do?

Oh no! Shoot us an email at hello@shopmoment.com, let us know what the issue is, and we'll give you a hand.

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