What do I do if my package was scanned delivered and I'm unable to locate it?

Sometimes delivery scans can be made in error by the driver. If possible, we ask that you also check around the delivery address you provided just to triple check it isn't there, a neighbor didn't grab it or it wasn't mistakenly delivered to them. Also make sure to check any surrounding areas of your property such as back doors, porches, or underneath patio decks as some drivers may deem these locations as safe for the parcel drop. If you live in an apartment complex we also recommend checking with the leasing office just in case they may have signed for your parcel.

If you're unable the locate the parcel within 24-48 hours after the initial delivery scan, please reach out to our team at hello@shopmoment.com.

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