Warranty - how does it work?
Our goal at Moment is to create products that you love. We spend countless hours designing, engineering, and testing the products we sell, but despite our best efforts, we know that nothing is perfect. If you have a warranty concern with your product please send us an email and we will respond as quickly as we can.
12 months (E.U. is the exception at 24 months) for all Moment made products, except for Moment Accessory Mounting Plates, which have a 3 month worldwide warranty.
What It Generally Covers
Defects in the original product assuming you are using the product in the manner it was designed.
Garage Sale Items
Our return policy and warranty is still applicable for any Moment Garage items that are not marked as used.
All Used Sales are final. No returns or warranty is offered on Used Gear.
What It Generally Does NOT Cover
You altering, modifying, or destroying the product taking actions that aren’t typical of mobile photography. We do not cover warranties where the purchase was made outside of our verified resellers' such as Backcountry, B&H, Amazon, Google (sold by Moment, Inc.), or Madewell.
Outside Retail Warranty
If you have bought from an outside retail vendor please provide proof of purchase to their customer support team.
Nomad warranty can be found here. All warranty claims for items that were purchased from shopmoment.com must include a proof of purchase when reaching out to Nomad customer support.
Hoya warranty is one year against manufacturer's defects.
Freefly's warranty can be found here.
Peak Designs warranty can be found here.
Ona warranty can be found here.
Topo warranty can be found here.
To get the full warranty, you can click here.