Warranty - how does it work?

Our goal at Moment is to create products that you love. We spend countless hours designing, engineering, and testing the products we sell, but despite our best efforts, we know that nothing is perfect. If you have a warranty concern with your product please send us an email and we will respond as quickly as we can. 

Warranty Length

12 months (E.U. is the exception at 24 months) for all Moment made products, except for Moment Accessory Mounting Plates, which have a 3 month worldwide warranty.

What It Generally Covers

Defects in the original product assuming you are using the product in the manner it was designed. 

What It Generally Does NOT Cover

You altering, modifying, or destroying the product taking actions that aren’t typical of mobile photography.

Outside Retail Warranty 

If you have bought from an outside retail vendor please provide proof of purchase to their customer support team.

Nomad warranty can be found here. All warranty claims for items that were purchased from shopmoment.com must include a proof of purchase when reaching out to Nomad customer support. 

Hoya warranty is one year against manufacturer's defects. 

Freefly's warranty can be found here.

Peak Designs warranty can be found here

Ona warranty can be found here

Topo warranty can be found here

To get the full warranty, you can click here.

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