Warranty - how does it work?

In simple terms, we offer a 1-yr warranty that covers your products from any manufacturing flaws or defects. It does not cover damages from accidents or misuse.

Warranty Length

12 months (E.U. is the exception at 24 months) for all Moment made products.

What It Generally Covers

Defects in the original product assuming you are using the product in the manner it was designed. 

Garage Sale Items

Our return policy and warranty is still applicable for any Moment Garage items that are not marked as used.

Used Items

All Used Sales are final. No returns or warranty is offered on Used Gear.

What It Generally Does NOT Cover

You altering, modifying, or destroying the product taking actions that aren’t typical of mobile photography. We do not cover warranties where the purchase was made outside of our verified resellers' such as Backcountry, B&H, Amazon, Freefly, Google (sold by Moment, Inc.), or Madewell. 

Outside Retail Warranty 

If you have bought from an outside retail vendor please provide proof of purchase to their customer support team.

Nomad warranty can be found here. All warranty claims for items that were purchased from shopmoment.com must include a proof of purchase when reaching out to Nomad customer support. 

Hoya warranty is one year against manufacturer's defects. 

Freefly's warranty can be found here.

Peak Designs warranty can be found here

Ona warranty can be found here

Topo warranty can be found here

To get the full warranty, you can click here.

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