Travel - Cancellation Policy
To reserve your spot we require either a) payment in full, or b) the first payment of a monthly payment plan. In the instance of cancellation initiated by customer, refunds will be according to the following schedule:
- Cancellation more than 90 days before the trip = 100% refund, less transaction fees*.
- Cancellation between 60 and 89 days before the trip = 50% refund.
- Cancellation between 30 and 59 days before the trip = 25% refund.
- Cancellation fewer than 30 days before trip departure = 0% refund.
*Fees are 6% and average $200 depending on total trip cost.
Please note that for specific experiences, there may be supplemental conditions to the cancellation policy, due to their unique nature. Details can always be found on the specific experience page or in the FAQ.
We highly recommend trip insurance
We may cancel a trip prior to the start date for reasons including (but not limited to) insufficient participation, weather conditions, or other instances that may impede trip operations. In this case, you will receive a refund for funds paid towards the trip costs that have not been advanced to the supplier. If funds have been advanced to a supplier, we will do everything we can to get those payments back and refunded to you. You will not receive any payment for any hotels, flights, or transportation booked before or after the trip.
A legal language version of our trip cancellation is this...
Experience Cancellation. We reserve the right to cancel any experience, at any time, prior to the scheduled commencement date for any reason whatsoever, including without limitation, insufficient participation, local weather conditions or logistical problems that, in our sole judgment, may impede experience operations. In the event we cancel your experience for any reason whatsoever other than a force majeure event, your sole and exclusive remedy shall be the refund of all payments we received from you as of the date of cancellation. Moment’s payment of the refund shall release us from any and all other or further liability in any way related to such cancellation. We may make payments to our suppliers (hotels, transportation companies, etc.) far in advance of the scheduled experience commencement date. Accordingly, if an experience is cancelled due to a force majeure event (e.g. acts of God, war, labor strikes, earthquake, flooding or any other cause beyond our control), we will undertake commercially reasonable efforts to promptly refund the portion of any amounts paid by you that have, in turn, not already been advanced to suppliers. In addition, we will use commercially reasonable efforts to recover and refund to you the balance of your payment amounts that were advanced to suppliers, less our expenses, if any, of such recovery, as promptly as possible. However, we do not guarantee you recovery of any portion of advance payments made to our suppliers. We are not responsible for, and you hereby release and forever discharge us from, any expense or cost incurred by you in preparing for or arising or resulting from a cancelled experience. If you cancel your experience, we will refund your payments as follows*: (a) cancellation 90 days or more prior to experience commencement date – 100% of your payment will be refunded, less a 6% transaction fee; (b) cancellation between 60 - 89 days prior to experience commencement date - 50% of your payment will be refunded; (c) cancellation between 30 - 59 days prior to experience commencement date - 25% of your payment will be refunded; or (d) cancellation less than 30 days prior to the commencement date, or during experience – no refund will be made. *In addition to the cancellation terms outlined above, supplementary conditions may apply to specific experiences. Details can be found on each experience page.