How do I return or exchange my order?

Returns

We care about the way things are made and we love what we have created at Moment. We think you’ll love it too. However, we know things aren’t always meant to be.

What is your return policy?

If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery for a full refund of the purchase price. All returned items should be in their original condition. Shipping costs are not refundable. Returns are processed and refunded within 1-2 weeks of receiving the return. This includes all 3rd party products as well. 

If something is wrong with your order, please see  this article.

Note: All Used Sales are final. No return policy or warranty is offered on Used Gear.

How do I return my order? 

To return your Moment item please follow these steps:

1. Place the item you are returning in its original packaging with all the additional components i.e. cloth carrying case and mount.
2. Include within the packaging either of the following: An order confirmation email from Moment, packing slip, your name and exact email address used to place your order, or Moment Lens order #.
3. Send to:
   DHLeC/Moment
   2849 Rohr Rd 
   Groveport, OH 43125    
4. Fill out this form with your return details. 

How long does it take to process a return? 

Our warehouse generally processes returns within 1-2 weeks after the return is received. Returns are received and reported at the warehouse weekly on Wednesdays. Once they have received and processed your return, we will reach out to confirm your return is completed and issue a refund for the returned items. 

Filling out  this form with your return details can often expedite this process for you.

Exchanges

What is your exchange policy?

As an e-commerce shop, we do not offer typical product exchanges. If you would like to exchange your product in it's original condition, please follow the return procedures outlined above and place a new order for your preferred item(s). You can do this at your convenience—place an order now so it ships asap, or you can wait until after we've processed your refund.  

What about gift exchanges?

If you are exchanging a gift, we will email you with a code for a future purchase with the amount returned. Please keep in mind this code will not cover any additional shipping, or import tax fees that are associated with the exchange order.

*Please note that if you have purchased from Amazon or B&H, you will need to first contact the vendor from which you purchased for all exchange and return inquiries. Unfortunately, we are not able to start that process until you have reached out directly to them.*